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We know that “Customer is the king”, and to drive sales in the business, Manufacturing plays an important role. Manufacturing quality products and providing better services is always beneficial to the company. Somewhat around 60% of customers have said that they saw the improvement in the services they got after the Covid-19 pandemic. One bad customer experience can put you back in the race with your competitors so Manufacturers now have to focus more on CX and move towards a Customer-Centric Company.
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